We're here for the in-between moments.
A denial just landed. You probably have questions. These are the most common ones. Tap any answer for the full explainer.
Will my doctor sign the appeal letter?
Most do. The letter is drafted in the prescriber's voice with the medical-necessity language insurers expect, and every clinical fact is constrained to your record. We supply a one-tap email-to-doctor template after checkout.
How it works →Money-back guarantee
If we cannot draft a strong, physician-ready appeal letter for your case, we refund your payment in full. No questions.
See pricing →How long until I hear back from the insurer?
Federal law requires most ACA plans to respond within 30 days for pre-service appeals and 60 days for post-service. Urgent care is 72 hours. We track your deadline and nudge you if action is needed.
External review (after internal denial) →What if my first appeal is denied?
Most plans give you a second-level internal appeal, then a federally guaranteed external review by an independent reviewer. We help draft both.
Learn about external review →Is my information safe?
Yes. Encrypted at rest and in transit. HIPAA-aligned controls. Vendor BAAs in place (AWS, Paubox, Google Workspace, Stripe). Audit log retained 6 years per HIPAA §164.316(b)(2).
Security details →Was I hit with a surprise bill?
If your denial is for emergency care, an in-network facility with an out-of-network provider, or air ambulance, the federal No Surprises Act may apply. Run our 4-question check.
Check now →Returning user — find my appeal
We email you a recovery link. If you misplaced it, request a new one.
Recover access →Still stuck? Email [email protected]. We read every message.